Why Choose Acceleres

Your customers, users, and suppliers have changed, just as you, your organization, and your offerings have changed. Digitization is a journey, and you may not be as far along as you’d like, or think you are.

Our Ready to Hand Engagement includes the following services:

  • Ready To Hand Training. This 2-day workshop helps you and your team think through how to close the gap between the real and perceived value you want, and what you have today, from your perspective, as a consumer of products and services, and from your customers’ and users’ perspectives, as consumers of your offerings.  You will learn to make improvements in the following areas:
  1. Moments of Truth. What are the key interactions we have with the providers of the products and services we consume, that shape our assessment of the value of their offerings, and whether we start, stop, and continue using them?  As providers of products and services, what are the key interactions we have with our customers and users? How can we shape them for better delivery on value?
  2. User Experience. What are the barriers and enablers between simply thinking of something that needs doing, and having it instantaneously done? Is there a simple  method for evaluating which barriers to minimize or eliminate, and which enablers to add or amplify, to close the gap between the thinking of something and having it be done?
  3. Consumption.  How do we choose which offerings to consume?  When do we start, stop, and continue using services, and what drives that?
  4. Continuous Delivery. As providers of products and services, how do we decide what offerings to provide, and when to start, stop, and continue providing them? How do we decide what features and features sets to add, change, and remove? How do we help consumers of our offerings see added, changed, and removed features and feature sets and make use of the highest-value ones?
  5. Continuous Uptake. As consumers of products and services, how do we know about a new offering, or a new feature set or individual feature as they are added?  How do we separate wheat from chaff, that is, which features are of highest value? How do we decide to start, stop, or continue using them?
  6. Digital Transformation. How can we drive digitization of our personal work, the work of our team, and the work of our organization? Is there a simple, step-by-step method that produces results without undue effort?
  • Ready To Hand Consulting. We help you get a systematic, actionable, objective outside view of how your customers, users, and suppliers interactions are working, , help you reduce the clicks involved in interacting with you around your offers, help you get better consumption of your offers, and uptake on new features and feature sets and versions, and help you get better telemetry on all of this so you have the visualization you need to succeed. Our consulting work mirrors the ideas covered in our training workshops.  We use a, “start anywhere, go everywhere” approach to help you get further, faster in the following areas:
  1. Moments of Truth.   As providers of products and services, what are the key interactions we have with our customers and users? How can we shape them for better delivery on value?
  2. User Experience. What stands between your customers and users getting things done with your offering, and what can you do to minimize or eliminate barriers, and add and amplify enablers to getting things done?
  3. Consumption.  How do your customers and users choose which offerings to consume?  When do they start, stop, and continue using your offerings, and what drives that? What can you do to increase consumption of your offerings?
  4. Continuous Delivery. How do you decide what offerings to provide, and when to start, stop, and continue providing them? How do you decide what features and features sets to add, change, and remove? How do you help consumers of your offerings see added, changed, and removed features and feature sets and make use of the highest-value ones? What can you do to improve these systems?
  5. Continuous Uptake. How do customers and users of your  products and services learn about a new offering, or a new feature set or individual feature as they are added?  How do your customers separate wheat from chaff, that is, which features are of highest value? How do they decide to start, stop, or continue using them? What can you do to improve uptake of new and changed services?
  6. Digital Transformation. How can individuals in your organization drive digitization of their personal work? The work of their teams? The work of your organization? What can you do to drive digital transformation without undue effort?

Learn more by reviewing the datasheet for this service:

Ready to Hand (RTH) Training and Consulting Datasheet v3.0.pdf

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