The purpose of the Digital Experience Capability® (DEC) Foundation course is to provide business and IT professionals with a shared approach, a common language and best practice guidance for understanding and improving their capability to optimize experiences in digital organizations.
Upon completion of the course, candidates may sit the optional 60-minute, 40-question, multiple-choice DEC® Foundation examination leading to the DEC®
Foundation Certificate. A score of 26 of 40 (65%) or better is required to pass.
The target audience for this course is business and IT leadership teams and individuals who contribute to digital experiences.
The course has no specific prerequisites.
This course consists of 14 contact hours of study, exclusive of examination preparation (including review of sample examinations). It is available as self-directed learning (eLearning or digital courseware (protected PDF), with optional online exam with remote proctor) or as a traditional classroom or virtual instructor-led training delivery. The course can typically be completed over two days, with the examination at the end of the second day.
At the end of this course, you should be able to:
- Describe the concept of digital experience capability, and structure and rationale for DEC®
- Define and explain stakeholder experience desired states and practices
- List and describe moments of truth concepts, desired states and practices
- Define and explain experience factor concepts, desired states and practices, including people, practices, information and technology factors
Module 1: Introduction to digital experience capability and DSMC®?
Module 2: Moments of truth concepts, desired states and practices
Module 3: Experience factors concepts, desired states and practices
Module 4: People factors
Module 5: Practices factors
Module 6: Information factors
Module 7: Technology factors
How to get started