The purpose of the Digital Service Management Capability® (DSMC®) Foundation course is to provide business and IT professionals with a shared approach, a common language and best practice guidance for understanding and improving their capability to manage digital products and services effectively.
Upon completion of the course, candidates may sit the optional 60-minute, 40-question, multiple-choice DSMC® Foundation examination leading to the DSMC® Foundation Certificate. A score of 26 of 40 (65%) or better is required to pass.
The target audience for this course is business and IT leadership teams and individuals who contribute to the management of digital products and services.
The course has no specific prerequisites.
This course consists of 14 contact hours of study, exclusive of examination preparation (including review of sample examinations). It is available as self-directed learning (eLearning or digital courseware (protected PDF), with optional online exam with remote proctor) or as a traditional classroom or virtual instructor-led training delivery. The course can typically be completed over two days, with the examination at the end of the second day.
At the end of this course, you should be able to:
Describe the concept of digital service management capability, and structure and rationale for DSMC®
- Define and explain stakeholder concepts, desired states and practices
- List and describe value flow concepts, desired states and practices
- Define and explain digital services concepts, desired states and practices
- List and describe digital service management system concepts, desired states and practices (for practices, list only)
Module 1: Introduction to digital service management and DSMC®?
Module 2: Stakeholder concepts, desired states and practices
Module 3: Value flow concepts, desired states and practices
Module 4: Digital service concepts, desired states and practices
Module 5: Service management system concepts, desired states and practices