Home

Why can’t we simply think of something that needs doing and immediately have it be done?  What stands between our being able to do that, for ourselves, and for our customers?  Why can’t we just see and start using the highest-value features and feature sets of offerings we use as soon as they are deployed, and why can’t our customers and users do the same with our offerings? Read about how to achieve this vision in our new book, “Ready to Hand: Acceleration Digital Transformation”, coming soon.

Acceleres Consulting Services

We can help you get a systematic, actionable, objective outside view of how your customers, users, and suppliers interactions are working, including a view to how to reduce clicks and improve consumption, uptake of new features, feature sets and versions.

Our offerings include:

  • Ready To Hand Training.  This 2-day workshop helps you and your team think through how to close the gap between the real and perceived value you want, and what you have today, from your perspective, as a consumer of products and services, and from your customers’ and users’ perspectives, as consumers of your offerings.
    1. Moments of truth. What are the key interactions we have with the providers of the products and services we consume, that shape our assessment of the value of their offerings, and whether we start, stop, and continue using them?  As providers of products and services, what are the key interactions we have with our customers and users? How can we shape them for better delivery on value?
    2. Getting things done. Helps you understand the barriers and enablers between simply thinking of something that needs doing, and having it instantaneously being done. Provides a method for evaluating which barriers to minimize or eliminate, and which enablers to add or amplify, to close the gap between the though and “done”.
    3. Consumption.  How do we choose which offerings to consume?  When do we start, stop, and continue using services, and what drives that?
    4. Continuous Delivery. As providers of products and services, how do we decide what offerings to provide, and when to start, stop, and continue providing them? How do we decide what features and features sets to add, change, and remove? How do we help consumers of our offerings see added, changed, and removed features and feature sets and make use of the highest-value ones?
    5. Continuous Uptake. As consumers of products and services, how do we know about a new offering, or a new feature set or individual feature as they are added?  How do we separate wheat from chaff, that is, which features are of highest value? How do we decide to start, stop, or continue using them?
    6. Digital Transformation. How can we drive digitization of our personal work, the work of our team, and the work of our organization? Is there a simple, step-by-step method that produces results without undue effort?
  • Ready To Hand Consulting. We help you get a systematic, actionable, objective outside view of how your customers, users, and suppliers interactions are working, including a view to how to reduce clicks and DSATs and improve consumption of new offerings and uptake of new features and feature sets.  Our consulting work mirrors the ideas covered in our training workshops.  We use a, “start anywhere, go everywhere” approach to help you get further, faster in the following areas:
  1. Moments of truth.   As providers of products and services, what are the key interactions we have with our customers and users? How can we shape them for better delivery on value?
  2. Getting things done. What stands between your customers and users getting things done with your offering, and what can you do to minimize or eliminate barriers, and add and amplify enablers to getting things done?
  3. Consumption.  How do your customers and users choose which offerings to consume?  When do they start, stop, and continue using your offerings, and what drives that? What can you do to increase consumption of your offerings?
  4. Continuous Delivery. How do you decide what offerings to provide, and when to start, stop, and continue providing them? How do you decide what features and features sets to add, change, and remove? How do you help consumers of your offerings see added, changed, and removed features and feature sets and make use of the highest-value ones? What can you do to improve these systems?
  5. Continuous Uptake. How do customers and users of your  products and services learn about a new offering, or a new feature set or individual feature as they are added?  How do your customers separate wheat from chaff, that is, which features are of highest value? How do they decide to start, stop, or continue using them? What can you do to improve uptake of new and changed services?
  6. Digital Transformation. How can individuals in your organization drive digitization of their personal work? The work of their teams? The work of your organization? What can you do to drive digital transformation without undue effort?

About

Our mission is to help individuals and organizations make every interaction with them super-easy, including taking up new features in their offerings.

Blog